Why Your Passport Scan or Photo Gets Rejected for Vietnam E-visa – And How to Fix It

Applying for a Vietnam E-visa sounds easy—until your passport photo or scan keeps getting rejected. This is one of the most common issues applicants face. Here’s why it happens and how to fix it quickly.

❌ Common Reasons for Rejection:

1. Blurry or Low-Quality Image

If your photo or passport scan is out of focus or pixelated, the system can’t read it.

2. Glare or Shadows

Light reflecting off your passport or uneven lighting on your face can cause issues.

3. Wrong File Format or Size

The website accepts only JPG files under 2MB. PDFs or large files won’t upload.

4. Incomplete Information

Your passport scan must clearly show the full bio page (with photo, name, passport number and ICAO line).

5. Face Not Centered or Neutral

For the portrait photo, make sure your face is centered, looking straight, with no glasses or filters. Additionally, you have to use a different portrait photo from the one on your passport.

✅ How to Fix It

• Use a scanner or a good smartphone camera in a well-lit room.
• Place your passport flat, avoiding glare from overhead lights.
• Save your images as JPG and check the size before uploading.
• For your portrait, use a plain white background, and avoid shadows or smiles.

Getting your E-visa shouldn’t be stressful. A few careful steps with your images can save you a lot of time. Visit www.vietnam-immi.com/visa/booking today to start your hassle-free Vietnam E-visa application!